Answers to the common questions about the tāstium app — and a real person on the other end of our inbox if you need one.
Questions, bugs, or a recipe Sous couldn't read. A real person reads every message.
support@tastium.ai →Cancel, change plan, restore a purchase, or ask Apple for a refund.
Billing help →Delete your account, and how we handle your voice, photos and recipes.
Account help →In the Library tab, tap + and paste a link, snap a cookbook page with your camera, or pick a photo. You can also send a recipe straight from Safari, YouTube or Instagram: tap Share, then choose tāstium from the list.
If a recipe doesn't come through properly, email the link to support@tastium.ai — it helps us improve the parser.
Sous reads each step aloud; tap the screen to move on. To ask a question, hold the talk button and speak, then let go. The microphone only listens while you're holding the button.
tāstium needs microphone access. On your iPhone go to Settings › tāstium and turn on Microphone. Then hold the talk button for the whole question — Sous stops listening as soon as you let go.
Timers alert you with a notification and show a countdown on your Lock Screen. If they're missing, go to Settings › tāstium › Notifications and turn on Allow Notifications, and check Live Activities is on.
Yes — importing a recipe and running a guided cook both need a connection. We suggest starting the session before you begin prepping so everything is loaded before your hands are busy.
Subscriptions are billed and managed by Apple. Cancel at any time:
You can also get there in the app: You › ⚙ › Manage Subscription. You keep access until the end of the period you've paid for. Deleting the app or your account does not cancel a subscription.
In the app go to You › ⚙ › Restore Purchases while signed in with the same Apple ID you paid with. If that doesn't fix it, email us and we'll sort it out.
Because payments are taken by Apple, refunds are handled by Apple too. Request one at reportaproblem.apple.com.
New subscribers get a two-week free trial with everything included. After that a subscription is £49.99 a year, charged to your Apple ID — cancel at least 24 hours before the trial ends and you won't be charged. A subscription includes unlimited cooking with Sous, wine pairings, Sous's photo review and a monthly allowance for adding new recipes. Prices are shown in the app before you buy and may vary by region.
If you add a link after you've used this month's allowance, it's saved in your Library and added automatically when your allowance resets at the start of the next month — or straight away if you subscribe. Photos can't be saved for later, so add those again once your allowance resets.
In the app go to You › ⚙ › Delete Account and confirm. This permanently deletes your account, your recipe library, cook history, dish photos and social activity, and can't be undone.
Deleting your account doesn't cancel an Apple subscription — cancel that first (see Subscriptions). Can't get into the app? Email support@tastium.ai from the address on your account and we'll delete it for you.
Your voice is turned into text so Sous can understand you; we don't keep the recordings. Recipe and dish photos are read by our AI partners to import a recipe or give you feedback. Our Privacy Policy lists every provider and exactly what they receive.
Use the same method you signed up with — Apple, Google, or the email code — and your recipes and history will be waiting.
Tap ··· on the post or on their profile, choose Report this photo or Report this cook, and pick a reason. We review every report within 24 hours and remove content that breaks our Terms. You can also email support@tastium.ai.
Tap ··· on their post or profile and choose Block this cook. You won't see their posts, and they won't see yours. To undo it, go to You › ⚙ › Blocked cooks.
Tell us what happened and, if you can, which recipe you were cooking. A screenshot helps. We read every message and get back to you as quickly as we can.